Built To Perfection

Terms and Conditions

Last Updated: April 12, 2025

Welcome to Built To Perfection. These Terms and Conditions govern your use of our website (builttoperfection.co.uk), our home improvement and renovation services, and any interactions with us, including quote requests, bookings, or project agreements. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree, please refrain from using our website or services.

For questions about these Terms and Conditions, contact us at:

Built To Perfection
Cliffe, Rochester, Kent
Phone: 07875 490182
Email: Enquiries@builttoperfection.co.uk

1. Definitions

  • “We,” “Us,” “Our”: Built To Perfection, owned and operated by Matt Frickey, located at 17 Chancery Road, Cliffe, Rochester, Kent, ME3 7TL.
  • “You,” “Your”: The individual or entity using our website, requesting a quote, or engaging our services.
  • “Services”: Home improvement and renovation services, including kitchens, bathrooms, patios, driveways, landscaping, garden buildings/studios, carpentry, and other building works.
  • “Website”: builttoperfection.co.uk, including all pages, forms, and content.
  • “Project”: Any work agreed upon between you and us, such as renovations or installations.

2. Use of Our Website

a. General Use

  • You may use our website to browse services, view our portfolio, request quotes, or contact us.
  • You agree not to:
    • Use the website for unlawful purposes or in violation of these terms.
    • Attempt to access, modify, or disrupt our systems (e.g., hacking, introducing viruses).
    • Copy, reproduce, or distribute website content without our permission, except for personal, non-commercial use.

b. Accuracy of Information

  • We strive to ensure that website content (e.g., services, contact details) is accurate and up to date. However, we do not guarantee that all information is error-free.
  • Project photos and testimonials are for illustrative purposes and may not reflect exact outcomes for your project.

c. Availability

  • We aim to keep the website accessible but may suspend or modify it for maintenance, updates, or unforeseen issues without notice.
  • We are not liable for any losses caused by website unavailability.

3. Quote Requests

a. Free No-Obligation Estimates

  • We offer free, no-obligation quotes for all services via our “Get A Quote” form, email, phone, or in-person consultation.
  • Quotes are based on the information you provide (e.g., project description, photos, site conditions). Inaccurate or incomplete information may affect quote accuracy.

b. Quote Validity

  • Quotes are valid for 30 days from the date issued, unless otherwise stated.
  • After 30 days, we may revise the quote due to changes in material costs, labor rates, or project scope.

c. Acceptance

  • To accept a quote, you must confirm in writing (e.g., email, signed agreement) or verbally with a deposit (if required).
  • Acceptance forms a binding contract subject to these terms and any project-specific agreement.

d. Site Visits

  • For complex projects, we may require a site visit before finalizing a quote. We will arrange this with you at no cost, within our service areas (e.g., Cliffe, Rochester, Gravesend, Chatham, and surrounding locations).

4. Service Agreements

a. Project Scope

  • Upon accepting a quote, we will provide a written agreement outlining:
    • Project scope (e.g., kitchen installation, patio construction).
    • Estimated timeline.
    • Agreed costs, including labor, materials, and any additional fees (e.g., waste disposal).
    • Payment terms.
  • Any changes to the project scope must be agreed in writing and may incur additional costs.

b. Pricing and Payments

  • Prices are in GBP and include VAT where applicable, unless stated otherwise.
  • A deposit (typically 20–50%, depending on the project) may be required before work begins. The deposit amount will be specified in the agreement.
  • Progress payments may apply for larger projects, as outlined in the agreement.
  • Final payment is due upon project completion, unless otherwise agreed. Late payments may incur interest at 4% above the Bank of England base rate, calculated daily.
  • We accept payments via bank transfer, cheque, or cash. Payment details will be provided in the invoice.

c. Materials

  • We source high-quality materials from reputable suppliers. If you provide materials, we are not responsible for their quality, suitability, or defects.
  • Material costs are subject to market fluctuations. Significant changes may require a revised quote, with your approval.

d. Timelines

  • Estimated timelines are provided in good faith but may be affected by factors beyond our control (e.g., weather for outdoor projects, supplier delays, unforeseen site issues).
  • We will keep you informed of any delays and work to minimize disruption.

e. Access and Permissions

  • You must provide reasonable access to the project site during agreed working hours (typically Monday–Friday, 8 AM–5 PM).
  • You are responsible for obtaining necessary permissions (e.g., planning permission, landlord approval) unless we agree to handle this in writing.
  • We are not liable for delays or costs arising from lack of access or permissions.

f. Subcontractors

  • We may use trusted subcontractors for specialized tasks (e.g., electrical, plumbing). All subcontractors are vetted and work to our quality standards.
  • Subcontractors are bound by confidentiality and operate under our supervision.

5. Project Execution

a. Workmanship

  • We guarantee that all work will be carried out with reasonable care and skill, in line with industry standards and our tagline, “Built To Perfection – For all your indoor & outdoor renovations.”
  • We comply with relevant regulations, including Building Regulations 2010, where applicable.

b. Health and Safety

  • We prioritize safety and comply with the Health and Safety at Work etc. Act 1974.
  • You must inform us of any hazards at the project site (e.g., asbestos, unstable structures) before work begins.
  • We reserve the right to pause work if safety concerns arise, notifying you immediately.

c. Waste Disposal

  • We will remove and dispose of project-related waste responsibly, in compliance with environmental regulations.
  • Additional disposal fees (e.g., for hazardous materials) will be included in the quote or agreed separately.

d. Changes and Extras

  • If you request changes or additional work, we will provide a revised quote or cost estimate. Work will proceed only with your approval.
  • Unforeseen issues (e.g., structural problems discovered during renovation) may require additional work. We will consult you before proceeding and agree on costs.

e. Completion

  • A project is considered complete when all agreed work is finished to a satisfactory standard, as confirmed by you or a walkthrough inspection.
  • Minor snagging issues (e.g., touch-up paint) will be addressed promptly at no extra cost, provided they are reported within 7 days of completion.

6. Cancellations and Refunds

a. Your Right to Cancel

  • Website Quote Requests: You may withdraw a quote request at any time before accepting it, with no obligation.
  • Service Contracts (Off-Premises or Distance): If you book services remotely (e.g., via phone, email, or website) or at your home, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel without reason. The period starts the day after you accept the quote.
    • To cancel, notify us in writing (email or letter) within 14 days.
    • If work begins within the cooling-off period at your request, you may be liable for costs incurred up to the cancellation date.
  • After Cooling-Off: Cancellations after the cooling-off period may incur charges for work already completed or materials ordered. We will discuss this with you and confirm costs in writing.

b. Our Right to Cancel

  • We may cancel a project or quote if:
    • You fail to provide access, permissions, or payments as agreed.
    • Unforeseen circumstances (e.g., safety risks, supplier insolvency) make the project unfeasible.
  • In such cases, we will notify you immediately and refund any payments for uncompleted work, minus reasonable costs incurred.

c. Refunds

  • Deposits are refundable within the cooling-off period, minus costs for work started at your request.
  • Non-refunded deposits or payments cover materials ordered, labor, or administrative costs.
  • Refunds will be processed via bank transfer within 14 days of agreement.

7. Guarantees and Warranties

a. Workmanship Guarantee

  • We offer a 12-month guarantee on all workmanship, covering defects due to poor installation or materials we supply.
  • To claim, notify us within 12 months of completion, and we will inspect and repair at no cost, provided the issue is not due to misuse, third-party interference, or normal wear and tear.

b. Manufacturer Warranties

  • Materials or products (e.g., kitchen units, tiles) come with manufacturer warranties, which we will pass on to you. Warranty periods vary by product.
  • We will assist with warranty claims but are not liable for manufacturer defects.

c. Exclusions

  • Guarantees do not cover:
    • Damage caused by improper use, neglect, or unauthorized repairs.
    • Natural wear and tear (e.g., weathering of outdoor patios).
    • Issues arising from client-supplied materials or pre-existing site conditions.

8. Liability

a. Our Liability

  • We are liable for:
    • Damage to your property caused by our negligence, up to the project value.
    • Breaches of contract or failure to deliver services with reasonable care and skill.
  • We carry public liability insurance to cover accidental damage or injury during projects.
  • We are not liable for:
    • Indirect or consequential losses (e.g., loss of income, inconvenience).
    • Delays due to factors beyond our control (e.g., weather, supplier issues).
    • Pre-existing property defects unless explicitly part of the project scope.

b. Your Liability

  • You are responsible for:
    • Ensuring the project site is safe and accessible.
    • Informing us of any site-specific issues (e.g., utilities, boundaries).
    • Covering losses we incur due to your failure to meet these obligations.

9. Intellectual Property

  • All website content (e.g., text, images, logos) and project designs created by us are owned by Built To Perfection or licensed to us.
  • You may not reproduce, distribute, or use our content or designs without written permission, except for personal use (e.g., sharing a quote).
  • If we feature your project in our portfolio or gallery, we will seek your permission to use photos or descriptions.

10. Complaints and Dispute Resolution

  • We aim to resolve issues promptly and fairly. If you have a complaint:
  • We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days. If more time is needed, we will keep you informed.
  • If we cannot resolve the issue, you may pursue alternative dispute resolution (ADR) through a certified provider, such as the Federation of Master Builders (if we are members) or another scheme. Details will be provided upon request.
  • You retain the right to seek redress through UK courts, subject to English law (see Section 13).

11. Force Majeure

  • We are not liable for delays or failures to perform due to events beyond our control, including but not limited to:
    • Natural disasters (e.g., floods, storms).
    • Government restrictions (e.g., lockdowns).
    • Strikes, supply chain disruptions, or pandemics.
  • We will notify you of such events and work to mitigate their impact. If the event persists beyond 30 days, either party may cancel the project, with refunds for uncompleted work.

12. Termination

  • Either party may terminate a project agreement if:
    • The other party breaches a material term (e.g., non-payment, failure to deliver services) and fails to remedy it within 14 days of notice.
    • The project becomes impossible due to legal or practical reasons.
  • Upon termination:
    • You must pay for work completed and materials ordered up to the termination date.
    • We will return any unused materials or refund equivalent costs, where feasible.

13. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer in Scotland or Northern Ireland, in which case local courts may apply.

14. Changes to These Terms

  • We may update these Terms and Conditions to reflect changes in our services, legal requirements, or business practices.
  • Updates will be posted on builttoperfection.co.uk, with the “Last Updated” date revised.
  • For ongoing projects, we will notify you of material changes via email or in writing. Continued use of our services after changes constitutes acceptance.

15. Contact Us

For questions, clarifications, or to discuss these terms, please reach out:

Built To Perfection
Attn: Matt Frickey
Cliffe, Rochester, Kent
Phone: 07875 490182
Email: Enquiries@builttoperfection.co.uk

We are available Monday–Friday, 9 AM–5 PM, and aim to respond within 48 hours.

16. Additional Notes

  • Consumer Rights: Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other UK consumer laws.
  • Severability: If any term is found invalid or unenforceable, the remaining terms remain in effect.
  • Entire Agreement: These terms, along with any project-specific agreement, form the complete contract between you and us, superseding prior communications.
  • Our Commitment: Our tagline, “Built To Perfection – For all your indoor & outdoor renovations,” reflects our dedication to delivering high-quality services while maintaining clear, fair terms.

Thank you for choosing Built To Perfection. We look forward to working with you.